Question 1

You don’t deliver to my country, what do I do?

Accepted Answer

Please get in contact with us via email or the contact form. We can
calculate a shipping cost for you based on what you would like to order
as we found generating shipping costs to certain countries to vary a lot
and we want to offer all our customers the best price possible for
delivery.

Question 2

How can I be sure that the part I want to order fits my particular model

Accepted Answer

If you are unsure that you are ordering the correct part, please contact us
via phone, email or chat and we will assist you.

Question 3

I am ordering from overseas, but the cost is expensive for over 2kg, why
is this?

Accepted Answer

When generating international shipping costs, we had to go based on
the largest box we could send with varying weights. If you are having this
problem, please contact us directly and we can work out a shipping cost
for you based on the parts you would like to order.

Question 4

The part I want isn’t listed on your site. How do I go about ordering it?

Accepted Answer

If your part isn’t listed on the site, please contact us directly as it may be
something we do not have yet. In this case we may be able to source it
for you and then list it on the website for other people who may also
want this part. In other situations, sometimes the part is not available
new, and you would need to source this second-hand from a tractor
breaker. We are happy to give out details for tractor breakers that we
know of so we can provide these for you.

Question 5

What time do I need to order by if I want same day dispatch?

Accepted Answer

Our cut off time for same day dispatch is 3pm. Same day dispatch will
only be Monday to Friday as we are not open on weekends.

Question 6

What are your opening hours?

Accepted Answer

We are open Monday to Friday, 9am to 4pm GMT. If you order outside
of these times, we will get them dispatched for you as soon as we can
the following day (excluding weekends and bank holidays)

Question 7

What do I do if my order has not arrived?

Accepted Answer

Please contact us as we have tracking numbers available for all our
online orders and we can investigate where your parcel is. In the unlikely
event that it has been lost in transit we will send you a complete
replacement of your order.

Help Centre

Prefer to order by phone, need some help or have a question?
Call us +44 (0) 1989562743

Help Centre

Prefer to order by phone, need some help or have a question? Call us +44 (0) 1989562743

Prefer to order by phone, need some help or have a question?
Call us +44 (0) 1989562743